Number porting

Using your old number with faxtastic!

Enjoy all the benefits of faxtastic! AND keep your existing fax number – brilliant!

Great news – it now may be possible to port your existing fax number across to faxtastic! This means that your current fax number will be hosted by us and you will still only pay £30 per annum but will have all the added benefits of receiving your faxes wherever you have access to your email.

The process is straightforward:

1. If you do not already have a FuturePay agreement with us you will need to contact us to set one up (if you have an existing account please ask us for your customer number).
2. We will charge a one off administration fee of £30 + VAT to start the porting process. Please note that this administration fee is non-refundable if the port is unsuccessful. Your existing telco may refuse to port your number to us, particularly if it is part of a range of DDI’s held by BT.
3. We will then send you a simple form, which you need to complete and print off on your letterhead before returning to us. We will also need to know details of your current number provider, including your account number (with BT this will be two letters followed by eight numbers), the main number on the bill, any other numbers listed on the bill and, most importantly, which number is to be ported.
4. That’s it! We submit the porting request on your behalf and, all being well, a date and time for the porting will be allocated. This usually takes two weeks.
5. On the day of the port, your number will be running on faxtastic! and all your faxes will be delivered straight to your inbox (as well as being stored on your Control Panel). Your FuturePay agreement will be debited with £30 + VAT which covers the next 12 months of paper-free faxing.
6. It’s up to you what you do with your old fax machine now, but if you think of something really imaginative then please send us a photo!