Privacy policy

We dislike spam as much as you do

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with of the General Data Protection Regulation (GDPR) and the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

The type of information we will collect about you includes:

• Your name
• Address
• Phone number
• Email address
• Credit/debit card details (These are stored by Paypoint.net on our behalf and are therefore subject to Paypoint.net’s Privacy Policy)

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Our network and support is UK based, with data processed/stored in our ISO27001 accredited data centres in Telehouse, London and Pulsant, Milton Keynes.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Fax Content: All faxes and emails are processed automatically - no personal data is seen by anyone un-authorised to do so. In the normal course of operation we will not access the content of your Control Panel, except with the explicit permission of the customer when called upon in relation to a support query.

The default retention period for received faxes in your Control Panel is now 7 Days. If you require this to be altered, please contact us at support@faxtastic.co.uk.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should Contact Us.