Frequently Asked Questions

Answers to your questions

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Top Ten Frequently Asked Questions

How do I send?Sending
What's the catch with the free 0871 account?Free 0871 Account
How do I pay?Payments
Do I have to pay to receive faxes?General
Is it free?Signup
What attachment formats do you support?Sending
Do you read my faxes?Receiving and Viewing
Can I send as well as receive?General
What type of numbers are available?Signup
How does Faxtastic work?General

All Frequently Asked Questions

General

How does Faxtastic work?
What are the system requirements?
Can I send as well as receive?
Do I have to pay to receive faxes?

Free 0871 Account

What's the catch with the free 0871 account?
Can an 0871 number be used internationally?
Is there a minimum usage limit on the free account?
What happens if I don't receive any faxes on my free account?
Will you warn me before you close my account?
How much does the sender have to pay?
Is there a maximum usage limit?
Should I put my fax number on my stationery?

Receiving and Viewing

Do you read my faxes?
Can I receive a fax to multiple addresses?
My fax hasn't arrived!
I can only read the first page of my fax.
My fax attachment doesn't open.
My viewer says the fax is not a valid file.
What is the best viewer to use?
Can I have my fax in a different file format like PDF?
Can I retrieve my fax securely?
How long does it take from receiving a fax until is arrives in my inbox?

Sending

What attachment formats do you support?
How do I send?
How do I send to an international number?
How much does sending cost?
Do my credits ever expire?
Do I have to buy credits on a regular basis?
How can I test what my fax will look like before I send it?
I get an 'Format Conversion Error' error sending a fax. What's wrong?
How can I ensure my fax looks right?
What's the best attachment format to use?

Payments

How do I pay?
What is the minimum contract term?
Do you have a free trial?
Why do you use WorldPay?
Will I get a VAT receipt?
Do you store my credit card details?

Control Panel

I've lost my username!
I've lost my password!
What is the Control Panel for?
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