Frequently Asked Questions

No. We frankly have better things to do with our time. There is no marketing profiling or OCR work. We respect your privacy.

Yes. Log into your Control Panel and add mutiple addresses in the My numbers section of the My account page.

First check your Control Panel. Have a look in the Inbox section and see if the fax is listed there. If it has not been listed, we have not received it or an error occured during transmission.

If you can see the fax as being received, check your spam folder. If there is nothing in there, ask your email administrator.

Always ensure fax@faxtastic.co.uk is on your whitelist or approved contacts list.

You probably need a different viewer. Faxes with multiple pages are still sent as one file.

Please read our Viewing Faxes guide.

First check you are using the right viewer. Have a look at our Viewing Faxes guide.

If the file is very small (2 bytes), a fax transmission error occurred. These are rare, but can happen now and again due to poor connections or line noise.
Ask the sender to try again or use a different machine if possible.

First check you are using the right viewer. Have a look at our Viewing Faxes guide.

If the file is very small (2 bytes), a fax transmission error occured. These are rare, but can happen now and again due to poor connections or line noise. Ask the sender to try again (or use a different machine if possible).

Have a look at our Viewing Faxes guide.

You can choose to receive faxes in PDF or TIFF format. You can set this per number in the My Account/My Numbers page in your Control Panel. Control Panel.

Yes. You can login to your Control Panel to download your faxes and, so long as you keep the password secure, nobody else can access this.

Usually within a few seconds. Within a second of the fax transmission completing we will attempt to deliver the email direct to your mail server. It will also appear, at the same time, in the faxtastic! Control Panel ? so if your email is delayed for any reason, you can access your faxes straight away.

We support the following formats:

• Portable Document Format (PDF)
• Plain body text in emails

For best results, use PDF. Help Generating PDFs

Compose your email, attach your PDF files and send it to faxnumber@send.faxtastic.co.uk.

Don't use spaces or symbols like +.

Have a look at the Quick Start Guide for more information.

(Please remember to replace faxnumber with the actual number you wish to send to. e.g. If you were sending to 08708 362001 then you would send your email to 08708362001@send.faxtastic.co.uk.)

Use the standard notation, as if you were dialling the number on a fax machine. Please avoid + and () signs.

Have a read of the Sending Rates page.

Have a read of the Generating PDFs page.

No.

No. Credits never expire.

Email your fax content (text and PDF only) to preview@send.faxtastic.co.uk and it will be converted and sent back to you. There is no charge from this service.

Something within your fax content cannot be understood by our system. Please avoid things like 'mail merge' documents or documents containing macros as these can confuse the conversion system. For best results use PDF.

In a nutshell, use PDF, as this is the exact purpose it was designed for. Help Generating PDFs

You can also see exactly what will arrive at the recipients fax machine by sending yourself a test fax free of charge. Just send your email to preview@send.faxtastic.co.uk.

PDF, as this is the exact purpose it was designed for. Help Generating PDFs

We accept payment by most major credit and debit cards. Payments are handled by PayPoint.

For services that require an annual payment, we will create an agreement, allowing us to debit your card on an annual basis. You are in control of this agreement and can cancel it at any time.

There is no minimum contract. However, we do not offer refunds for 'part years', so it is effectively 12 months for a 'paid' number.

Of course! You can sign up for an 0872 number which is completely free.

PayPoint have spent a great deal of time and money creating a secure payment system. We see no need to reinvent the wheel.

Yes. Your VAT receipt will be sent by email as soon as you complete signup.

Not directly, no. PayPoint store these details for us.

Help can be found on the Forgot Details page (it is probably your email address).

Help can be found on the Forgot Details page.

The Control Panel comprises a number of useful functions such as:

• Change where faxes are delivered to (and add multiple destinations)
• Change which email addresses (or whole domains) are allowed to send faxes
• View your fax history and download faxes
• Check sending credits balance and purchase extra
• Update your contact details
• Upgrade a free number (to remove usage requirements)
• Add new numbers to your account
• Change the format that faxes are delivered in (PDF or TIFF)
• Change your password
• Cancel numbers you no longer require
• Send faxes online